Terms and Conditions

0. Purpose

These General Conditions regulate the acquisition of the products and services offered on the website https://delivery.gumencatering.com/es/, owned by GUMEN CATERING,SL (hereinafter, GUMEN) .

The acquisition of any of the products and services entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Specific Conditions that may be applicable when purchasing certain products and services. These General Conditions may be modified without prior notice, therefore, it is advisable to read their content carefully before proceeding to purchase any of the products and services offered.

1. Identification

GUMEN, in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, informs you that:

Its corporate name is: GUMEN CATERING,SL
Its commercial name is : GUMEN CATERING
Its CIF is: B63264915
Its registered office is at: C/ Tamarit 10 08205 Sabadell Barcelona

It is registered in the Mercantile Registry of Barcelona, ​​in Volume 35808, Folio 141, Page B266855 inscription 1ª B63264915

2. Communications

To communicate with We put at your disposal different means of contact that we detail below:

Telephone: 937178335
Email: info@gumen-catering.com
Postal address: C/ Tamarit 10 08205 Sabadell Barcelona

All notifications and communications between website users and GUMEN They will be considered effective, for all purposes, when they are carried out through any means detailed above.

3. Products and services

GUMEN is an online prepared food service, the dishes are cooked the same day of delivery. Gumen does not work with plate stock.

The dishes and their price appear on the screen. GUMEN reserves the right to decide, at any time, the products and services offered to Clients. In this way, GUMEN may, at any time, add new products and services to those currently offered. Likewise, GUMEN reserves the right to withdraw or stop offering, at any time and without prior notice, any of the products and services offered.

All this without prejudice to the fact that the acquisition of products and services can only be done through the USER's registration. The User himself will create his Username and Password, through the means provided by GUMEN on the platform, which will identify and enable him personally to have access to the products and services. Once inside https://delivery.gumencatering.com/es, and to access the contracting of the different products and services, the User must follow all the instructions indicated in the purchase process, which will entail reading and accepting of all the general and particular conditions set out at https://delivery.gumencatering.com/es

4. Availability

GUMEN guarantees the availability of all the dishes of the day advertised on its website on the day. If in any case of force majeure a change must be made, we will contact the client. GUMEN is not responsible for any damages or losses that may occur to the USER as a result of failures or disconnections in telecommunications networks and that cause suspension, cancellation or interruption of the https://delivery.gumencatering.com/es service during the provision. of the same.

5. Purchase process

To make any purchase at https://delivery.gumencatering.com/es, the customer must be of legal age. In addition, the customer will need to register at https://delivery.gumencatering.com/es through a data collection form in which GUMEN is provided with the information necessary for the purchase; data that in any case will be true, accurate and complete about their identity and that the client must expressly consent to by accepting the GUMEN privacy policy.

The steps to follow to make the purchase are:

Select the dishes and formats on the website and add them to the cart.

Confirm the order on the page where the selected dishes, the units of each dish with the price and the total price appear.

Select the type of payment.

If you have not logged in as a registered user, you must fill in the information to make the shipment.

Once the order has been placed, the customer receives an email confirming the order and its breakdown.

6. Delivery times:

Delivery is made on the following days and times: Monday to Friday from 12:00 p.m. to 3:00 p.m. (other hours to be agreed upon prior consultation)

7. Prices, expenses and taxes

The prices of the products and services that are collected at https://delivery.gumencatering.com/es will be expressed in Euros unless otherwise stated and will be guaranteed for the duration of their validity, except for printing errors and whatever the destination of the order. There is no minimum order.

Products have 10% VAT included.

Product prices may vary at any time. In this case, the price to be applied will be the one in force on the date of placing the order. In any case, the final cost will be communicated to the client in the electronic purchasing process before he formalizes his acceptance.

8. Payment methods

The payment methods to make the purchase are:

Credit or debit card: Payment can be made immediately through our bank's secure payment gateway. In the event of a return or cancellation of the order, the amount will be refunded to the web balance.

Checks or cards Ticket restaurant, Sodexo, gourmet, cobee
Payment through company or subsidies. Consult.

9. Product guarantee

Once the dishes are delivered, the customer must follow the conservation instructions to keep the product in good condition in the refrigerator. On our website we indicate the recommendations in this regard. In any case, it should be kept refrigerated until ingested, which will be within 24 hours of receipt.

Information on conservation failures or poor condition of the dish is indicated in point 11.

10. Return and withdrawal policy

The products delivered are cooked foods and have an expiration date, so they are exempt from the right of withdrawal with respect to the same. That is, the user is informed of the existence of this right but at the same time, by contracting the service, they accept and agree that once they have received the dishes they will not be able to exercise the right of withdrawal, which means that they will not be able to return them. .

11. Liability and disclaimer

The consumer and user has the right to repair the product, replace it, reduce the price or terminate the contract, as established in Chapter II Title. IV Book II of the General Law for the Defense of Consumers and Users. If the product does not comply with the contract, the consumer may choose between repair or replacement of the product, both of which will be free of charge for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products. and the purpose for which they were intended. If after the replacement has been completed and the product has been delivered, it continues to be non-compliant with the contract, the consumer may demand its replacement, a price reduction or termination of the contract. Specific observations in this regard:

If for reasons attributable to GUMEN, such as breakage of the packaging during transport, loss or theft of any of the dishes during transport or failure to preserve a dish, GUMEN will replace the defective or damaged dish as soon as possible. that is missing from the order, provided that the same or another one with similar characteristics is available. If none of these situations occur, the amount of the dish will be refunded.

GUMEN is not responsible for the condition of the dish once delivered to the customer, when the customer has not followed the recommendations for preserving the product in refrigeration indicated by GUMEN on its website.

GUMEN may suspend, withdraw or partially or totally cancel the services subject to contract at any time and without prior notice. The above provision will not affect those services that are reserved for registered users or that are subject to prior contracting and which will be governed by their specific conditions.

12. Customer service and complaints

To file any complaint or claim with GUMEN, the customer must contact the customer service department either at the telephone number 937178335, or through the email address info@gumen-catering.com or well from the same web platform.

To process claims related to the incidents indicated in point 11, we ask the customer to take photos of the dish in poor condition or whose packaging is broken or defective and send it to the Customer Service Department along with the written claim.

In accordance with the EU Online Consumer Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link: http://ec.europa. eu/consumers/odr/.

13. Applicable legislation

The present conditions will be governed by current Spanish legislation. The language used will be Spanish.

If you have to resort to the Courts to resolve any dispute between the parties, the Courts and Tribunals of the city of Barcelona will apply.

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